Privacy Policy

Effective Date: April 6, 2026 Website: https://healingwithheartpsychotherapy.com

1. Introduction

Welcome to Healing with Heart Psychotherapy and Wellness. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect information on our website, https://healingwithheartpsychotherapy.com.

2. Information We Collect

We may collect several types of information from and about users of our website, including:

  • Identity and Contact Data: Name and email address provided via contact forms.

  • Technical Data: IP address, browser type, and operating system collected automatically by our website host, Squarespace.

  • Usage Data: Information about how you navigate our website.

  • Appointment Data: Information provided during the booking process, which is managed by our third-party partner, Jane App.

3. How We Use Your Information

We use the information we collect to:

  • Facilitate and manage your counselling and wellness appointments.

  • Respond to inquiries submitted through our website.

  • Improve website performance and user experience.

  • Ensure compliance with legal and professional regulations.

4. Third-Party Service Providers

To provide a secure and seamless experience, we utilize specialized third-party platforms:

  • Squarespace: Our website is hosted on Squarespace. They collect cookies and analytical data to help us understand site traffic and ensure the website remains functional.

  • Jane App: All appointment scheduling, clinical charting, and patient communications are handled through Jane App. This platform is specifically designed for healthcare and is HIPAA-compliant. When you click "Book Now," you are directed to a secure Jane App portal where your data is encrypted and protected.

5. Confidentiality and HIPAA

While this website policy covers general site usage, your Protected Health Information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA). Clinical information shared during counselling sessions or via the Jane App portal is held to strict professional confidentiality standards. Our full Notice of Privacy Practices is available to all clients during the intake process.

6. Cookies and Tracking

This website uses cookies and similar technologies to provide a better user experience. By using our site, you consent to the use of cookies as outlined by Squarespace’s standard functional and analytical policies. You can manage or disable cookies through your browser settings.

7. Your Rights

Under California privacy laws, you have the right to request access to the personal data we hold, request corrections to inaccurate information, or request the deletion of your data (subject to legal and professional record-retention requirements for healthcare providers).

8. Contact Information

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:

Healing with Heart Psychotherapy and WellnessEmail:hello@healingwithheartpsychotherapy.comWebsite:healingwithheartpsychotherapy.com

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